Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what kind of information we may collect, how we use it, and how we protect it.
Whether you are our client, a registered user, or simply visiting our website or app, we understand the importance of keeping your personal information safe and confidential.
By using our website or application, submitting any forms (digital or physical), or voluntarily providing information to us in any way (including verbally), you agree to the collection and use of your information as described in this policy.
Definitions
To make things clearer, here are some key terms used in this policy:
Account
A personal account created so you can access our services.
Affiliate
Any company that is owned by, controls, or is under common control with us.
Company / We / Us / Our
First Global Properties Sdn. Bhd.
B-02-18 & B-02-19, Kompleks Perindustrian Emhub,
Persiaran Surian, Kota Damansara,
47810 Petaling Jaya, Selangor.
Cookies
Small files stored on your device that help websites remember your preferences and browsing activity.
Device
Any device you use to access our services such as a computer, phone, or tablet.
Personal Data
Any information that can identify you directly or indirectly.
Service
Our website, application, or both.
Service Provider
Third-party companies or individuals that help us operate or improve our services.
Usage Data
Information collected automatically when you use our services.
Website
The official First Global Properties website.
You
The individual or organisation using our services.
Information We Collect
Personal Information
When using our services, we may ask for certain information that can help us identify or contact you. This may include:
- Your name, company name, job title
- Address, email address, and phone number
- Profile information such as gender, age, nationality, or professional registration
- Comments, enquiries, or requests you send to us
- Payment information when you make purchases
- Login details or social media login information
- Preferences such as communication methods or areas of interest
- Information related to suspected illegal activity if necessary to protect users and comply with laws
- General usage data
Usage Data
We automatically collect certain information when you use our services, such as:
- IP address
- Browser type and version
- Pages you visit
- Time and date of visits
- Time spent on pages
- Device information
- Mobile device identifiers and operating systems
This information helps us:
- Maintain and improve our services
- Monitor system performance
- Understand how users interact with our platform
- Generate usage statistics
If you post information on public areas like message boards or social media, please remember that anyone may be able to see or use that information.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website.
Cookies help us:
- Remember your preferences
- Keep you logged in
- Analyse how our website is used
- Improve our services
There are two main types of cookies we use:
Session Cookies
These are temporary and disappear when you close your browser.
Persistent Cookies
These remain on your device until they expire or you delete them.
You can choose to disable cookies through your browser settings, although some features of the website may not work properly without them.
How We Use Your Information
We may use your personal information for purposes such as:
- Providing and maintaining our services
- Managing your account
- Processing agreements and contracts
- Responding to your enquiries or requests
- Sending service updates or notifications
- Sharing news, promotions, or events related to our services (unless you opt out)
- Improving our services and user experience
- Preventing fraud, crime, or illegal activities
- Meeting legal and regulatory requirements
Sharing Your Information
We may share your information in the following situations:
With Service Providers
Third-party companies that help us operate our services.
With Affiliates
Companies within our corporate group.
With Business Partners
Partners that provide services, products, or promotions.
During Business Transfers
If our company undergoes a merger, acquisition, or sale of assets.
With Other Users
If you share information publicly within the platform.
With Authorities
When required by law, court order, or government request.
With Your Consent
For any other purpose you agree to.
How Long We Keep Your Data
We only keep your personal data for as long as necessary to:
- Provide our services
- Meet legal or regulatory obligations
- Resolve disputes
- Enforce our agreements
Usage data is usually stored for a shorter time unless needed for security or system improvements.
Accessing or Updating Your Data
You have the right to:
- Request access to the personal data we hold about you
- Update or correct your information
- Request deletion of your data where legally allowed
If you have an account, you can update your information through your account settings.
You may also contact us to request changes.
Data Transfers
Your information may be processed or stored in different branch where our offices or partners operate.
By providing your information, you agree to such transfers. We will take reasonable steps to ensure your data is protected according to this policy.
Security
We take reasonable steps to protect your personal information. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to other websites that we do not control. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If changes are made, we will notify you by posting a notice on our website or application. The updated policy will include the latest revision date.
Contact Us
If you have any questions about this Privacy Policy, you may contact us:
Phone: +603 7733 3399
Email: enquiry@first-global.com.my